User Information

This section provides general information for all employees regarding IT services and support procedures.

• IT Support assists with company-owned computers, corporate email, printers, and approved software.

• For any IT-related request or issue, please open a support ticket with a clear description of the problem.

• When submitting a ticket, include relevant details such as:

  • Device type (laptop, desktop, printer, etc.)

  • Error message (if any)

  • Location or department

• Software installations and system changes are performed only after approval and through IT Support.

• Users are responsible for keeping their login credentials confidential and following company password policies.

• Personal devices are not fully supported and may have limited IT assistance.

• Data stored on personal devices is not backed up by IT.

For urgent issues, please contact IT Support through the official communication channels.